- MD Foods -
Returns and Exchanges Policy
Except for policies applied to special customers (clearly described in the customer classification policy) and detailed terms stipulated in the contract signed between the two parties, the general policies regarding product exchange and return are as follows:
Customers are allowed to exchange goods in the following cases:
Immediately after the order is confirmed and before MDFoods proceeds with packing and delivery.
Changing the contents of the goods in the next delivery unless otherwise stipulated by both parties.
Goods delivered are incorrect or do not meet the quality standards as promised. This must be confirmed and documented during the joint inspection by both parties.
Procedure for handling customer exchange requests:
Cases (1) & (2): Customers send adjustment requests from their official representatives (in writing, via text message, social media account, or email) through MDFoods' officially published communication channels. MDFoods will check, confirm, and adjust the order details and delivery schedule to ensure delivery meets customer requirements. Delivery and payment-related activities will also be adjusted according to these changes.
Case (3): MDFoods is responsible for replacing incorrect goods or delivering additional goods that do not meet the committed quality standards within the shortest possible time if the customer agrees. This will not incur any costs or compensation claims from either party.
Customers are entitled to return goods in the following cases:
MDFoods delivers incorrect goods or goods that do not meet the committed quality standards. This must be documented by both parties through joint inspection upon delivery.
Customer Return Request Processing Procedure:
Case (1): The customer has the right to return part or all of the goods from that delivery. At the same time, the customer has the right to cancel all subsequent deliveries (if any). Both parties are responsible for completing the order settlement without incurring any additional costs or compensation claims.
We have compiled common customer concerns and questions and created a Q&A section to provide more detailed and clear information, in order to better serve you. Please visit the Q&A section to learn more about MDFoods.
